When trying for an internet connection on a Chromebook, did you encounter the DHCP lookup failed error? Two things: Don’t worry and get along with us! Reading this article, you will learn the methods to fix the DHCP Lookup Failed error on a Chromebook.
Describe the Chromebook. What does the Chromebook DHCP Lookup Failed error mean?
One of the latest devices in the market, Chromebooks are made to carry out tasks more quickly and simply than older models. They utilize the Chrome OS, which provides the best features from Google in addition to cloud data storage and improved data security.
This error in a Chromebook indicates that it cannot obtain any data from the DHCP server regarding the IP addresses entered.
How to Solve Chromebook’s DHCP Lookup Failed Error
Let’s move towards the solution by addressing the problem. This will help you in giving a better idea of how to prevent this in the future.
What results in the DHCP Lookup Failed error in Chromebook?
The reasons for these issues are few. And here are they:
- VPN – The VPN can exacerbate this problem by masking the IP address on your PC.
- In practice, a Wi-Fi extender doesn’t work on Chromebooks.
- The settings of the router/modem will also lead to a DHCP Lookup failed error and connectivity issues.
- Chrome OS is outdated: An outdated operating system will inevitably cause issues with the connected device.
Let’s begin correcting this problem using the quickest and simplest techniques described below.
Approach 1: Update the Chrome OS
A fantastic strategy to resolve any Chrome OS-related issues is to update your Chromebook periodically.
Your system’s OS is updated frequently to take advantage of emerging technologies and fix errors. However, your device’s out-of-date Chrome OS may be the primary source of the problem. In this case, updating your device’s OS to the most recent version might fix the issue.
An essential step towards solving the DHCP lookup failed error. This will help the OS to be up to date with new software and stop bugs and problems. By updating the firmware.
Restart the computer to check if the DHCP lookup problem has been fixed.
Approach 2: Restart The Chromebook and Router
Performing a restart is effective for resolving minor issues because they give your device a chance to reset. Therefore, to try and resolve this issue using this way, we will restart your Chromebook and the Router. Just adhere to these easy steps:
1. Power off the Chromebook.
2. You can switch off the router or modem by disconnecting it from its power source.
3. Before your turn on the power, I suggest you wait for at least a minute.
4. Watch for the modem/lights in the router to steady.
5. At this point, switch on your Chromebook. Now, let it connect to the wireless network.
6. Restart the computer to check if the DHCP lookup problem has been fixed.
Check if the Chromebook’s DHCP lookup problem has been resolved. If not, you can try the following option.
Approach 3: Try an automatic name server or Google Name Server
To resolve network-related issues like this, try using the Automatic Name Server, and you can also use the Google Name Servers.
The DNS server on the Chromebook is yet another potential problem. A DNS server translates domain names to host Internet Protocol Version addresses or manual IP addresses. You cannot access the internet if the DNS servers are down, and DHCP connection issues can also be due to an outdated operating system or poor office network, but you can go for the option reset settings and use an ethernet cable for a good internet connection; change previous DNS settings if there is still the error.
Google DNS servers are a good option on Chrome OS.
Here are the steps to follow to make changes in Chrome Network Settings:
Using the Google Name Servers
1. Take your cursor to the Notification option, then access the Network Settings of Chrome.
2. From the list of Network options, select “Wi-Fi.”
3. Select the arrow on the right that can be seen beside the network showing an error on connecting.
4. Locate and choose the “Name Server” option by scrolling further.
5. Now, choose “Google Name Servers” from the menu below.
To use an automatic name server is option Two.
1. Reload the Chromebook if the failed DHCP lookup issue occurs after using Google Name Server.
2. Repeat the same process to access the screen of Network Settings.
3. Locate the option “Name Servers” by scrolling down. Next, select the Automatic Name Servers located in the dropdown menu. See the illustration above for more clarity.
4. Re-connect to your Wi-Fi network to check whether the DHCP issue has been fixed.
Applying manual configuration is option three.
1. Return to the Network Settings menu if both servers didn’t help you in resolving this issue.
2. In this section, turn off the toggle button of the Configure IP address automatically.
3. Next, you must manually set the Chromebook’s IP address. Here, you can enter a static IP address yourself.
4. Now, reboot the Chromebook, then reconnect it to the internet.
If this couldn’t fix DHCP lookup failed error, check out the next method.
Approach 4: Re-configure the wifi network
Disconnecting and then reconnecting your Chromebook to the Wi-Fi network is another simple workaround to fix the DHCP lookup failed problem.
Here are the steps to follow:
1. On the Chromebook screen, click on the Wi-Fi icon available at the bottom-right side of the screen and click on the Settings option.
2. Click on the arrow next to the network you are connected to.
3. You will see a list of networks registered on your Chromebook. Click on the arrow available adjacent to the network you want to forget, the from the next screen, click on the Forget option.
4. Reboot your Chromebook now.
5. Try connecting it to your Wifi network and use your device like usual.
Try the following technique if this doesn’t resolve the Chromebook DHCP lookup failed error.
Approach 5: Modify The Frequency Bandwidth of The Wireless Network settings window
Routers can now transmit at a greater frequency/band channel than ever because of the constantly improving networking technologies and performance. Therefore, you can have the DHCP failed issue if your router is broadcasting at a frequency not supported by your computer.
Changing the network frequency advised by your device may fix the issue if this is the case. Based on the model of your router, the instructions could be different, but this helps to fix DHCP lookup failed error.
Your PC might not be compatible with your router’s Wireless connection operating frequency. If the internet service provider permits the modification, you can manually adjust the frequency settings to comply with network standards.
Here’s how to go about it:
1. Start Chrome, then visit the router’s webpage. Register and set up your account.
2. Choose the Modify Band option in the ‘Wireless connection’ Settings menu.
3. If by any means, the default option is selected as 2.4GHz, change it to 5GHz; a similar goes the other way around.
4. After saving all changes, you can proceed to exit.
5. Then, Restart the Chromebook and establish a wireless network connection.
Verify that the DHCP problem has been resolved.
Approach 6: Expand the DHCP network address range
A DHCP server may allow a set number of devices to join. You may experience the DHCP error if the maximum number of devices that can connect to the DHCP server is reached, for example, if your DHCP server has a limit of 10 devices. You attempt to join an additional device.
In this situation, disconnecting or removing a few active devices from the network or the device count permitted can be increased to resolve the issue. According to the brand and model of the router, the instructions may vary.
Follow these steps-
1. Open the web browser of your choice and visit the router’s website. Enter your login information.
2. Visit the tab for DHCP settings.
3. Go for expanding the router’s IP address range or the DHCP range in the DHCP mode.
If the upper DHCP range is, for instance, 192.168.1.250, then increase the DHCP range by a few numbers, such as 192.168.1.254. This could be helpful.
4. Save your modifications, and now you can exit from the website.
Try one of the following solutions to fix the DHCP lookup failed error if you still face the problem.
Approach 7: Turn Off The VPN to fix DHCP Lookup failed Chromebook error code
Using a VPN or a proxy to access the internet could interfere with your wireless connection. Proxy and the VPN, in general, have been found to result in DHCP lookup frequently failed errors in Chromebooks. You can temporarily repair it by turning it off.
- Disable the VPN client by selecting the disable option on its right-click menu.
- Disable your VPN as indicated in step two.
- If that’s no longer required, install the VPN from the device.
Approach 8: Connect directly to WI-Fi Router
When you need a good Wi-Fi range, WiFi adapters, as well as repeaters, are fantastic. These devices, however, have a history of producing other faults, such as the DHCP lookup error, which is why recommended to establish a direct Wi-Fi connection using the router.
Approach 9: Run Chrome Diagnostics Tool
The built-in feature of the Diagnostics tool on the Chromebook will help you identify and fix connectivity problems.
Here are the steps to follow:
1. Go to the Start menu, then type Diagnostics
2. From the search results list, select the Chromebook Connectivity Diagnostics option.
3. To launch the tests, run the diagnostics tool.
4. The application runs each of the tests mentioned below individually:
- Captive portal
- Google services
- Local network
Let the test run; it may take a while. After the test is complete, the tool will try to solve the issue independently. Once the whole process is entire, see if the issue is solved.
Approach 10: Delete the Preferred networks saved on Chromebook
Like other operating systems, Chromebook OS saves your network credentials, so you can log in automatically to the network without typing your password every single time. The number of passwords stored on the Chromebook increases as you connect to multiple Wi-Fi networks. A record of favorite networks is also generated based on previously made connections and data usage.
This may cause network congestion. We recommend deleting the preferred networks that are no longer in use. Follow these steps for directions.
- Open the Network Settings window on your Chromebook.
- Now, click on the Wi-Fi network button, then from the dropdown, select the Preferred networks option.
- The Preferred Networks window will open up. Here, from the list of preferred networks, click on the cross symbol that will appear when you take your cursor on the network names; click on the cross button of every network to remove, then click on Done.
- Carry out this step again to eliminate every single Preferred Network separately.
DHCP lookup failure should be resolved due to a change in DHCP settings. If not, move on to the following solution.
Approach 11: Reset Your Wifi Router To Solve DHCP lookup failed error
Your router’s or modem’s defective firmware could be the reason behind the DHCP issue. In such cases, you have to reset your router by hitting its reset button. This will make the router function according to its factory default settings and could resolve the DHCP lookup failed in the Chromebook issue.
Let us take a look at the steps:
1. Switch on your modem or router, and make sure other devices aren’t connected.
2. Find the button marked Reset. You will see a little button that can be found on the router’s rear or right portion. It looks similar to this:
3. Use a sewing needle or safety pin to press the reset button.
4. After pressing the reset button, allow roughly 30 seconds as the internet router takes this time to restart entirely.
5. Reconnect the Chromebook and switch on the internet router to access the internet connection.
Now check if this helped you resolve the Chromebook’s DHCP lookup failed problem, look into the router’s web portal and DHCP settings; you’ll get a better idea of why the lookup failed in Chromebook.
Approach 12: Connect With The Chrome OS Customer Service
When all other options have failed to fix the lookup issue, you should contact the company’s customer service department; they can properly guide you.
For DHCP lookup failed Chromebook might or might not be due to the DHCP server, but fixing this case will be annoying. However, the company’s customer support is user-friendly as you will tell them about the error message, ask you for details, maybe your internet service provider or what time you initially faced the DHCP error, and be ready with a final solution for DHCP lookup failed in Chromebook.
You should have a good internet connection option while trying to fix the DHCP lookup failed error; go for an ethernet cable if the Wifi network connection isn’t doing the job.
We hope that now you know the solutions to the DHCP lookup failed error and that you are capable of solving this error DHCP lookup.